Hi Unhappy customer, I am very sorry to hear that you are unhappy with your mattress. I have been experiencing lower back ache since i started sleeping on it.Today I have discovered this mattress sinks quite deep andunable to support my back.I am around 80kg. ... the Serenity mattress topper is surprisingly affordable. Purchased in September 2018 at Fantastic Furniture VIC, Thomastown for A$750.00. I knew after the first night it was a very poor mattress but since Fantastic Furniture has this no exchange/no refund policy on mattresses therefore I tried to convince myself that I would get used to sleeping on it. It is built with a high-density foam core and has a one-sided design. is 8880000274109 and the mattress was purchased on 2nd March 2017. however i have to take the double size mattress back by myself. Would it be po... Read more, Hi Ryan,My order no. It’s a hole you can’t roll out of. Find helpful customer reviews and review ratings for Dream Serenity 3" Memory Foam Mattress Topper, California King at Amazon.com. Our email is [email protected] Regards Annie and the Fantastic team. Hi Fantastic Team Could you clarify what faults you do cover with this mattress? I have yet to contact the store as I have read on their website that their are no refunds on mattresses which I find extremely disappointing as it is less than 2 weeks old and you can already tell how poor of a mattress this is! I have requested a refund regardless of the no return policy and will take it further if I have too . (What's this?). Would it be possible to emai... Read more. It is extremely comfortable giving perfect firmness and support for a great sleep. Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! If you feel there is a manufacturing fault with your mattress, I would recommend contacting the store you ordered from and lod... Read more, I love Fantastic Furniture and their products as it provides good quality products at a affordable price, my whole house is pretty much a walk in display home of their products. Do you have a Original Mattress Factory Serenity mattress? I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done?? this with you as Cash Back. Please send them through to, Mattress sags badly after 4 months of sleeping on it. Its spring system has a nice level of responsiveness and edge support is sound. Read honest and unbiased product reviews from our users. Buy Mlily Serenity 13" Memory Foam Mattress "The perfect combination of cool sleep, plush comfort, and high density support" (King): Mattresses - Amazon.com FREE … Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. Powered by What's stopping you from getting this Cash Back Code now? Companies can't alter or remove reviews from ProductReview.com.au. Would... it be possible to email me your purchase and contact details? The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. I hate to leave a negative review but others should be very wary about purchasing this mattress. Kind regards Ryan and the Fantastic team. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. I tried to flip it and sleep on every side of it, to no avail. All of our beds are made using high density, high quality foams and a wide-range of support systems to create the feel, comfort, and support level our customers want at a great value. We stand by our products and our Serenity plush mattress comes with a 20 year warranty so if there is any manufacturing fault now or in the future, you can be assured we will do our best to assist. We would really like to look into this for you and assist in any way we can. Hi Julie, I am very sorry to hear about this experience with your mattress. Bedbuyer recently announced Australia’s Top 10 Mattresses in 2020. The response from them (FF) was that the manufacturers had rejected any possibility of our mattress being considered for a warranty / replacement as the sagging was not severe enough. Its sags everywhere, I wake up in agony every morning. Now 2 weeks later we are still very happy with it.& thought the price was reasonable as well. Would it be possible to email through your order... Read more, I have been in contact with the store I purchased it from . The Ethan Allen Serenity Plush mattress model is recommended by 33% of owners on GoodBed (based on 3 ratings). Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. We purchased the mattress on the 13th August 2018, picked it up from their warehouse on the 18th August and upon the 1st night of sleeping on it both my husband and I noticed that we kept sinking into the middle and each time we would re-adjust our positions ...Read more, Hi there Carole, I am very sorry to hear you are not enjoying your new Serenity queen mattress. Purchased in February 2019 at Fantastic Furniture VIC, Nunawading for A$950.00. Visit Original Mattress Factory's profile ». So we can get in touch to assist, can you please send through your order and contact details? Real working modular box spring with more wire and an additional wood slat for superior support and shock absorption to help extend the life of the mattress. Regards Nick and the Fantastic Team. As time went by the mattress got worse and worse. Regards Annie and the Fantastic team, Hi AnthonyE, my apologies. Terrible. Would it be possible to email through your order... and contact details? I purchased this mattress with 20 years of warranty, and paid $1,170 for it ! This is one of the worst mattresses i slept. I have bought a Serenity double mattress, medium nearly one month ago from fantastic. Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. Reading the reviews on this mattress it looks like people have a lot of issues with this mattress and also the warranty process. Overall Verdict. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. Would it be possib... le to email me your purchase and contact details? ?The reason I went for medium is due to my fragile back and my preference for mattress to support my back. Reading the reviews on this mattress it looks like people have a lot of issues with this mattress and also the warranty process. Our email address is [email protected] Regards Annie and the Fantastic team, Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. We purchased this mattress from Fantastic Furniture, Burleigh on the Gold Coast and I have sent an email hoping to receive a replacement of a different mattress as this mattress has a 20 year warranty which simply isn't true. Hi Manju, I am very sorry to hear that you are unhappy with your mattress. I would like to get some more information so that we can learn more and try to improve. suggest an edit. Overview – The Serenity Plush mattresses from The Original Mattress Factory provide you with a unique feeling that is combined with superior comfort.The Mattresses in the Serenity range offer excellent durability and support, and you will continue to love using them for a lengthy time.The design features high-density polyurethane that forms the core of the box spring and … The sinks are quite visible where i sleep. Thank you for sharing your experiences w... ith us and we hope to see you again soon. Your trust is our top concern. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. My email address is [email protected] Regards Ryan and the Fantastic team. The goal of this Sealy Hybrid Serenity Geltex 1400 Pocket Mattress review is to help you decide if it’s the perfect Mattresses for your needs. so after laying down we both agreed that this was the one. Hope this helps! I am not sleeping !!! only after one night it had a dip sag in the bed which gave me a very bad back pain. The panel that is grey offers the 'warmer' side, whereas the white offers the 'cooler' side. Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. It is called the Signature Home Royal Serenity Pillow Top Mattress and it is a fantastic mattress for the price. Serenity Plush Mattress. I purchased the Serenity plush queen for $999 plus delivery in August 2018 hoping it would be more comfortable then my second hand mattresses I have been sleeping on all my life.Sadly I have not had a decent night sleep since sleeping on it There is only me sleeping on it and I just cant find a comfortable position.Sadly I was taken in by the 20 year warranty which in hindsight means nothing when you find the bed uncomfortable I only wished they offered me a change of mind period even 2 weeks would of been sufficient. Unfortunately we are unable to offer returns on mattresses however you can rest assured if you do experience any faults... with the mattress you are covered for 20 years. Ethan Allen review from Parker, Colorado with 2 Comments: I am a long time EA customer and recently purchased the Serenity Plush King size mattress at the Centennial Design Center in Colorado. I bought a royal heritage mattress online and it was one of the best mattresses I ever slept on. Would it be possib... Read more. Hi Peter.D, I am very sorry to hear that you are unhappy with your sofa. However, the Serenity Queen Mattress Plush has been the absolutely worst purchase we have ever made HANDS DOWN!! Further details in the disclaimer. The best mattress can take many forms - a mattress in a box, a foam mattress, or a firm mattress. Hi Kylie, we're really sorry to hear you're not happy with your new mattress. Please send them through to [email protected] Annie and the Fantastic team, This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. Would you be able to send through your order and contact de... tails as well as an image of the mattress? Purchased in December 2017 at Fantastic Furniture WA, Rockingham for A$849.00. when you sat on the side of the mattress it didn't sink down like some of the other mattresses did & it was a bit higher than the others. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done? Please do not waste your money! No product or brand confidence. Approximately 5 inches of high-density memory foam creates a soft feel while an air flow layer helps to prevent the sensation of … My husband and I shopped around at all of the mattresses and mostly found the same thig at each place. Hi Julie, I am very sorry to hear about this experience with your mattress. Did you know? We'd really like to get in touch so we can assist. Would it be possible to send us an e... Read more. Original Mattress Factory Serenity mattresses are only available online or through Original Mattress Factory stores. Would it be possible to send us an e... mail at [email protected] Please include your order/contact details as well as a few images of the mattress. The Original Mattress Factory Serenity line is We will follow up with our team and ensure you are contacted as soon as possible. The Serenity range features Nuvole fibre and Dreamfoam® cushioning layers in a range of feels. Most uncomfortable bed I have ever slept on. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. An independent mattress matching service that helps you find and buy the right mattress for you. This is the hardest, most uncomfortable mattress. Please dont buy this and spoil your health. I wouldn't even use it as a spare. Serenity Plush Mattress. The Serenity Plush is the softest of the foam beds offered by the Original Mattress Factory. got a message today from the shop that i can get a refund. Terrible service, no responsibility taken. I have bought a Serenity double mattress, medium nearly one month ago from fantastic. I received a full refund and the mattress was collected. My back is absolutely destroyed,...Read more, Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. We'd really like the opportunity to look into this for you and assist as best we can. This I believe was shown clearly in the photographs I supplied. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. Write a … Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. No email is required. Please don't buy this and spoil your health. Would it be possible to email me your purcha... Read more, After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. Would it be possible to email me your purcha... se and contact details? 10.5-inch ultra-premium quality memory foam mattress hand built with a one-sided design and soft feel. Do you have a Ethan Allen Serenity Plush mattress? Let's hope this isnt a long process as I will take it further. Kindest Regards, Angelina and the Fantastic Team. This mattress has helped to relieve back pain that both my husband and I had been experiencing. The latex topper is softer than the firm Serenity mattress. The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. Its been over 4 weeks since my first complain, I have not received any individualized response.Please advise.Tariq. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. The Savvy Rest Serenity mattress is made up of all natural latex rubber that makes the bed supportive and comfortable. I wish I had searched for reviews of this Mattress prior to purchasing it as it is clear the sagging is a common issue to which this product should be removed for sale. Ethan Allen poor quality mattress Jul 09, 2013 @ Pissed Consumer Recent Complaints Original Mattress Factory Serenity wish i read the review before i bought this faulty product. GoodBed code must be obtained prior to purchase. I would not recommend this mattress to anyone and believe it is a major waste of money. ... Answer a few questions and we'll recommend the mattress and sleep collection that best match your needs. thx. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. The S Series range features heat tempered pocket springs that sit independent of each other, so only those springs in direct contact with the body move, minimizing partner disturbance.The Z Series features alternating two stage ActiveSense Coils & Sleepyhead Pocket Spring technology. Regards Annie and the Fantastic team. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Worst mattress ever purchased!! Hopefully it gets sorted soon. Which side is cooler on the serenity plush queen mattress? This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Not only it was the worst investment ever, I am now also having to see a chiropractor. got a message today from the shop that i can get a refund. Thankyou, regards Christine Drossinis. i tried this mattress in the shop it seemed fine then i spent 950 to get this 'superb' mattress. Mattress reviews are a good source of information when you are planning to make a purchase. Write a review on ProductReview.com.au! If you could contact us directly ... at [email protected] with your purchase and contact details, we will take a look and see what we can do for you. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. Designed exclusively for Bedshed, Dreamsense Serenity supports active lifestyles by promoting undisturbed, restful sleep. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day.Can anyone give me idea what to do? I bought the most expensive mattress Fantastic Furniture was offering because as the shop assistants said "we spend about a third of our day sleeping, we spend so much money on useless things, when it comes to a mattress it is an investment on health to get a good mattress". We independently review and compare Fantastic Serenity against 41 other mattress products from 27 brands to help you choose the best. Now 7 months later we are still very pleased with our choice of the Serenity Mattress. © 2021 ProductReview.com.au Pty. Would you be abl... e to send through your purchase and contact details? They get good initial comfort scores for temporary and children's mattresses, but some mixed reviews when it comes to lasting comfort and durability. Your N from City, ST. Open the message and click the link to access your account. Mattresses; Serenity Plush; Serenity Plush by Diamond. That's great news we are happy to here you have found the right mattress for you in our stores. Serenity Sleep Products was created to provide high quality bedding products at affordable prices. The Serenity Plush does offer two sides for temperature control. We have already started a warranty claim for you, and we will be in touc... h with you directly to assist further. Serenity Medium - sagging ++ after only 2 weeks. I wouldn't even use it as a spare. The reviews inform you which product is the most comfortable, which one is durable and which one offers therapeutic and ergonomic sleep. Replacement from previous faulty mattress. What's GoodBed? We went across to fantastic furniture after I had looked on the web site. My email address is [email protected] Regards Ryan and the Fantastic team. This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. I have responded to your review, if you can get in touch with our customer care team at [email protected] with your contact details and purchase details we would be happy to see what we can do to assist. Il be taking this further, thank you. If you require assistance, please let us know. If I have no joy in a very timely manner I will take it to the ombudsman and office of fair trading as there is substantial evidence of this mattress being of poor quality with all of the reviews Your screen name will look like: After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. I hope I can get a response and a solution as I cannot afford to spend more $$$ on another replacement! according to accc, "When a prod... uct is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. " Hi Ryan,As requested I have sent email twice to your customer team, received automated complain number twice. We would like to find out more about this and your dealings with the Bathurst team as well. We would really like to look into this for you and assist in any way we can. The sides collapse if you lay anywhere near the edge you roll off . Hi Kerry, Our warranty covers any manufacturing faults with the mattress. Hi AnthonyE, my apologies. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont... acted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. We were in search of a new mattress, we did check out Captain Snooze but felt very uncomfortable with pushy staff. Let's hope this isnt a long process as I will take it further. Write a Review! Save Selected Size Kind regards Ryan and the Fantastic team. Hi Christine Drossinis, Thank you for choosing to shop with us! Regards Annie and the Fantastic team. I have purchased the Serenity Mattress King Plush about a year ago. Listing monitored by Fantastic Furniture representatives. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Especially after the fact... of it not even being 3 months old and such a bag sag already. Would you be abl... Read more. Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. Hi Annie , where would I send those details and pictures ? Learn more », Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Do you have a Original Mattress Factory Serenity mattress? Would it be po... ssible to email me your purchase and contact details? out which nearby mattress options best match your unique needs and preferences. As time went by the mattress got worse and worse. ProductReview.com.au has affiliate partnerships. We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). Money does not grow on trees, I work hard to earn it and even harder to save it. If you feel there is a manufacturing fault with your mattress, I would recommend contacting the store you ordered from and lod... ging a warranty claim. Sent numerous emails and have not received one reply. Will be taking this to the ombudsmen for a refund $800 and the mattress is only 9 months old. #2 Dreamsense. So disappointed, they are so expensive for the poor quality! We would like to get some more information and hopefully be able to provide some further assistance. My email address is [email protected] Regards Ryan and the Fantastic team. Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. we both didn't want the pillow top just a straight out mattress. Cynthia has been very helpful although it seems that her hands have been tied as it is the manufacturer who has knocked back the claim leaving her to be the bearer of bad news. I am extremely disappointed with this result as the mattress has a 20 year warranty and is barely a year old. Its like the mattress from hell. Their most popular mattresses are often slimmer pocket sprung varieties. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. We realize free money sounds too good to be true — but this offer Fantastic furniture replaced a Reflection branded mattress with this serenity mattress after it was faulty. I experienced the same issues. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. My email address is [email protected] Regards Nick and the Fantastic team. Partner disturbance +++. No sagging or rolling into the middle. We have already started a warranty claim for you, and we will be in touc... Read more, thanks for the help of Ryan and shop manager. Ends Jan. 10, 2021. The sinks are quite visible where i sleep. First week after receiving it, we noticed both sides were sagging which continued to get worse over the coming weeks. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day. This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. Read the reviews for Sleeping Duck Mattress. 109 ratings + 3 reviews). Not happy. Reviews Original Mattress Factory Serenity. Would... Read more. Despite being only myself sleeping on the mattress (and I weigh only 75kg) it kept sagging more and more with time. Brought my mattress in sept 2018,I thought buying one of the most expensive queen mattress the serenity plush it would be great for my back and my legs but seems not the case, since buying this mattress it has been worse then my old mattress. The Ambrose Mattress from King Koil has plenty of support for those who need a firm mattress – this is one of the firmer editions of the mattress. now i am contacting fantastic furniture through email to get a refund. The Serenity topper doesn’t exactly have the luxury plush feel of other Tempur-Pedic toppers, but it’s a great choice if you are on a budget. Just enough to relieve the pressure points where I was feeling chronic pain in. The most terrible mattress I could have brought. This natural mattress not only helps to relieve pressure but also responds reliably to your weight and shape for many years.. Would you be able to send through your order and contact de... Read more. We're really like to get in touch to assist as best we can. Again the same mattress is replaced and getting back pain, hip and leg pain which i never had on my old mattress before this brand the quality of sleep is very poor. This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. from online retailers. I have been dealing with Cynthia in the Chullora service team and have sent her an email with all of our pho... Read more. We do advise it can take up to ... Read more, Please be advised, I have just sent you an email as requested.... Read more. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont...Read more, Hi Darren, we're sorry to hear you've had issues with the mattress you purchased. Reviews Serenity Plush. Dreamsense Serenity Range (Mattress): 2.3 out of 5 stars from 24 genuine reviews on Australia's largest opinion site ProductReview.com.au. Would you be able to send through y... our purchase and contact details? Our email address is rev... [email protected] Regards Annie and the Fantastic team, Wake up like a zombie and spending money on chiro. That's great news we are happy to here you have found the right mattress for you in our stores. Or you can log in with one of these to quickly verify your account. thanks for the help of Ryan and shop manager. From $1,219.00. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Want to save money on your new mattress? Serenity Plush. Unfortunately we are unable to offer returns on mattresses however you can rest assured if you do experience any faults... Read more. My back, neck and hips are aching. It is very comfortable with a soft, plush feel. We would really like to see if we are able to assist. Not sure which type of bed to buy? The mattress has no support and sags on the sides of the mattress so you feel like you are going to fall out. We did this on 18/08/2018 with no response received to date.

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