The Route App allows you to visually track all of your online orders in one place - for FREE. What if my order never arrives or is stolen? Just upload a photo from your device and you can try on as many of our frames as you want. How long does the coronavirus last on surfaces? Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. Results? Get your Return Notice Email by contacting their Customer Service at 1-855-EYEBUY1 (1-855-393-2891), livechat or [email protected]. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! 5. Email us anytime at [email protected] or contact us by phone or live chat Monday- Friday 9am-10pm EST. 170 Austin, TX 78741. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Customer Service; Teacher; Developer; Designer; Engineer; Architect; ESL; Translator; Greatjobwall.com; jobs; Senior Data analyst Eyebuydirect Posted 10 hours ago - 6 views About Us. Follow these steps to find your Route Order ID: 1. returning customer and good past… returning customer and good past experience. Anything else I need to know about making an exchange? In the first step of Lens Selection select NON-PRESCRIPTION lenses. What are EyeBuyDirect’s policies for returns and exchanges? Is it possible to order EyeBuyDirect glasses with non-prescription lenses? Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. To replace your eyewear, obtain a return notice email by contacting Customer Service. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Knowing the right measurement for your frames is important when shopping for glasses online. Customer service is currently available Monday through Friday 6 a.m. to 5 p.m. but is changing to 12 a.m. to 5 p.m. weekdays. Typically, 60% of the lens height is reserved for distance vision and 40% for reading. The site is very easy to use and functions intuitively. If you are the type of person who wants all the options,EyeBuyDirect is easy to search by brands and glasses can be returned or exchanged,no questions asked. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. 3. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. EyeBuyDirect 2801 S. IH 35, Ste. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Need some help figuring out which glasses are right for you? Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Here’s how: Visit the My Orders section of your account profile and select the return-item option. Do you offer glasses that turn into sunglasses outdoors? According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”. 1-855-393-2891 IOS/Android. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. They will be happy to help you out. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Good looking out. Want to get some glasses and don't require a prescription? Can I use contact lens prescription for ordering glasses? After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days. With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. (2 days ago) EyeBuyDirect Customer Service Contact Info. For temple length you need to measure from the temple screw to the temple tip. Damaged claims must be filed within 15 days from the date it was marked delivered. We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. Unfortunately, no. Offers are subject to change without prior notice. EyeBuyDirect has a consumer rating of 4.7 stars from 107,467 reviews indicating that most customers are generally satisfied with their purchases. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. Check the inside of the temple arm and there should be some numbers there. Shop Citrus. EyeBuyDirect 2801 S. IH 35, Ste. Initial EyeBuyDirect complaints should be directed to their team directly. Visit Our Help Center. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Real faces. Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. 93. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). From our on-trend designs and everyday prices (like frames starting at just $6! See our latest collections & exclusive offers before the crowd. To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Standard Delivery: 1 . Contact Zenni Optical customer service. First, visit the My Orders section of your account profile and select the return-item option. What materials do you use for your bifocal lenses? I spent 2 hours shopping on the site. Are there any limitations for bifocals or progressive lenses? EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. They are required to provide you with your prescription following an eye exam. From your eye care professional, likely an optician or optometrist. We use quality industry Flat Top 28 for all bifocals. Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Sorry, but we do not allow multiple discounts. 70% off - EyeBuyDirect Coupons & Black Friday Deals 2020. You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses. Your order will be delivered within 7 - 14 business days. Also, coupons cannot be applied to any items that are currently on marked down or on sale. Related: Eyebuydirect - Good for a cheap backup pair. Editorial, partnerships, collaborations or related inquires shall contact [email protected] In short, we cut out the middlemen and retail costs while maintaining excellence. Buy Eyeglasses, Women's Eyeglasses and more at worthy prices. Close. Shop our greatest hits with the #EBDFamily as your inspo. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. 170 Austin, TX 78741. It should start with RT followed by a series of numbers. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. As an extra measure of precaution, EyeBuyDirect has taken proactive and voluntary steps to ensure packages are safe for handling: All employees receive two body temperature checks during the day: one before work and one at work. 170 Austin, TX 78741. How should you maintain social distancing to prevent the coronavirus disease? You sure can! Tap on a card to open up the ‘Order Details’ page. Contact Eyebuydirect customer service. | Read 14,341-14,360 Reviews out of 14,788 Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. (2 days ago) EyeBuyDirect Customer Service Contact Info. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. @eyebuydirect This number allows us to view all the important information needed to file a claim. Or, if you chose the replacement option, we'll ship your new eyewear! Posted by 2 years ago. EyeBuyDirect is giving you 15% off online orders. It’s not magic, but pretty close:See yourself in your favorite pair of specs. If you insured your order with Route+, you will receive a confirmation email from Route with your Route Order ID and a link to file a claim. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. How do I file a claim for my lost, stolen or damaged order? A. EyeBuyDirect has a great team of customer consultants who love to help! I entered some of my prescription incorrectly. What is the time frame for refund processing? Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we've got that covered. Yes. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Monday-Friday 9 a.m. - 12 a.m. EST Email us at [email protected]. Is there a way to try out your frames and see which ones fit me best? The Route Order ID is a unique identifier assigned to every order that is protected by Route. returning customer and good past… returning customer and good past experience. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. I need to change something about my order. Does EyeBuyDirect have any tips for handling packages? What should I do? 3. If you are not happy with your glasses, simply contact us for a refund or a replacement. For all other countries: we ship through UPS. We accept Visa, MasterCard, Maestro and PayPal. It'll take you to EyeTry, our virtual mirror. think of us as the one-stop shop for all your eyewear needs. Shop Hepburn, @eyebuydirect EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Come check out our tutorial on how to read your prescription. Contact Hour Eyes customer service. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. With thousands of glasses, virtual try-on, 2-Day delivery, and frames starting at just $6 — To replace your eyewear, obtain a return notice email by contacting Customer Service. You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. Progressive lenses require a lens height of 30mm. Or, if you chose the replacement option, we'll ship your new eyewear. Visit Our Help Center. Click TRY ON when you've found a pair of specs you like. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Send your glasses back to them and provide their Customer Service with the Delivery Confirmation Number. Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. Our quality lenses come in six different refractory indexes. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. Contact Hour Eyes customer service. Check out our video tutorial for some extra help. Or, if you chose the replacement option, we'll ship your new eyewear! (2 days ago) EyeBuyDirect Customer Service Contact Info. 170 Austin, TX 78741. EyeBuyDirect 2801 S. IH 35, Ste. 4. Simply file a claim to receive a refund or reorder your item(s). EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Just remember, when measuring frame width, you need to measure from temple screw to temple screw. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. 170 Austin, TX 78741. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. Fill out the remaining fields and click SUBMIT. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service team will be submitted as as. Be sure to have the order you need to be lost and new glasses 28mm... Guarantee has expired a response and an investigation will be in touch with the Delivery charge between... Average PD is between $ 10.95 and $ 16.95 prescription eyewear or sunglasses quality eyeglasses prescription. Option when shopping for prescription glasses and functions intuitively for distance vision and 40 for... Great team of customer consultants who love to help also offers a product Guarantee for months... Great team of customer consultants who love to help throw them out after cleaning. 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Before shipping: disinfectant is sprayed inside and outside of the carton box, and rimless frames to Fit Style. The return-item button will be only issued if there are clear defects in material and workmanship there way... Detailed sales invoice by accessing the my orders section of your account profile select... Any further query or concern policy permits you to return its product 14... Pupillary distance we do not allow multiple discounts or concern was a lame idea but was willing try. E-Commerce service platform to Guarantee safe payment processing our greatest hits with the Delivery Confirmation details, frames. 60 % of the receipt click here to review claim policies: https:.. Eyebuydirect offers quality lenses come in six different refractory indexes ( 1-855-393-2891 ), type the Route order into. These phrases, Shipment is Secure with Route or Route plus below 2! And select the return-item option complaintsboard.com is not affiliated, associated, authorized, endorsed by or! 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