Plug in your router. Accessibility, Amazon Tap Power Goes off Repeatedly and/or Randomly, Obstructions Between the Charging Craddle, Amazon Tap Won't Stay Connected to Wifi Network. I can see that every time you select a device from within the App, Alexa sends a reportState query to our servers and we respond the same way we do for voice activated reportStates. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — ... you may need to reset the plug in smart life, then add it again. Tap on Skills & Games. This will factory reset the plug, then you can re-onboard it normally again and follow the Alexa connection steps. Then set up Amazon Smart Plug again. How to Fix 8 Common Alexa and Amazon Echo Issues Even virtual assistants need a little help now and then. If a simple reset didnât help, and your Echo Show is still unresponsive, you can try the factory reset. Restart Discovery. Hold the power button down for 20 seconds. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. The devices still respond to voice commands. If the Internet fails to work, the ResetPlug will cycle power to the WiFi equipment to reset the Internet connection. 05/17/2018 Once disabled, tap on Enable to Use for the Wyze skill. Move closer to the router to ensure a stronger connection. Third-party smart plugs: Unplug and wait 10 seconds. Everything you need to know about the Amazon Alexa Smart Plug. The devices still respond to voice commands. So, after swapping my TP-Link out for my old, but reliable AirPort Extreme, and still had issues, I figured it was something else. My WeMo plugs and Feit plug still worked but my one Amazon brand one didn't. I tried to factory reset both and nothing happened. Can not connect to wifi or bluetooth. Amazon Taps sound is distorted or not loud enough at maximum volume. Remember that charging a Kindle Fire HD with Amazonâs cable and the optional charger should take four hours, while charging it using the USB plug on your computer will take 13.5 hours. Ha! Seems to appear that way. Archived. If your Bluetooth speaker still won't connect after following Amazon's Bluetooth connection guide, it may be an issue the Bluetooth hardware. The smart life app says the firmware is updated and tried removing the plug and now it fails when i attempt to re-add the plug. They reset and connect just fine. 12/27/2017 Move it closer to the router and see if this solves the problem. Hold the power button down for 20 seconds. 11/17/2017 As a last resort, consider resetting your Amazon tap completely. Factory Reset. The screen is frozen or my Amazon Fire tablet is unresponsive. If you cannot turn off a wifi-enabled device, move as far as possible from it to reduce interference. You will need to set up the device from scratch and re-enter the settings. It seems that the connection between Smartthings and the Echo are not linking up. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Everything you need to know about the Amazon Alexa Smart Plug. Weak batteries can cause Bluetooth signals to be weak. 2 thoughts on âHow to Setup a Timer on the Amazon Smart Plugâ Gary Dunkinson says: December 16, 2020 at 12:05 am. No issues here, maybe do a reset of all hubs, and even run the discovery agian on Amazon. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Amazon Smart Plug: Press and hold the button on the device for 12 seconds. Tap on Wyze and then Disable Skill. The smart lights started working again, and continued to work, while the only things left malfunctioning were the amazon plugs. After doing all the above steps, if you still come through the same situation and looking for how to fix a cracked unresponsive touch screen then the last step is to visit a service center. Dual Band routers allow the device to connect to two different types of wireless routers which can cause the device confusion. Then restore the plugs to factory and start over. No way to bypass the update screen after connecting to internet, the device is blocked by amazon. I bought one at the local flea market and wifi/bluetooth is disabled and it has a pre recorded speech about what it can do. In general, remove the plug from the wall, hold the button down while you plug it back into the wall, keep holding the button until you feel/hear a click. by. Tap on Disable. ... Reset the Alexa-enabled device to factory defaults. My Amazon Fire wonât connect to Wi-Fi. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Chris Hooper - If this doesnât help and the piece is still unresponsive, the next move is to try resetting the unit. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so Iâm not alone.. Best uses for the Smart plug The first-generation Echo Dot requires a paperclip to be reset Amazon. If your Wemo Mini becomes unresponsive to the Wemo App or to manual controls, it is ⦠The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Then click âokâ to connect the lights to the bridge. Turn off devices that currently are not being used. 2. I have noticed that if I have a power outage, my phillips hue bulbs are unresponsive via amazon echo app until I physically toggle the power switch off and back on. Tap on Disable. For the HS300/KP303, the control button works as both the power and reset button. 6. To resolve this issue: Move the device you are trying to pair with as close to the Amazon Tap as possible. I was wondering why Ring doorbell and only a few of my plugs were having issues today. Frooze once, more attempts and I got back to home navigated using the keyboard cursor aka arrow keys and managed to factory reset. Rickey Summers - 03/03/2018 Dual Band Router Causing Connectivity Issues. Without power, you will not be able to listen and control music or use the Alexa Voice Service. Since I have these phillips hue bulbs at a remote cabin I cannot just re-toggle the light switch when the power goes out. Use a can of compressed air to blow out any debris. Thanks, ⦠If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. The sound from your Amazon Tap is still quiet at maximum volume. (I do sometimes get the unavailable lights, but try again in a few mins and they will work again). The colour logo then appeared, after more attempts back and fourth it booted to home. Connect the other end of the micro-USB cable to the power adapter. Amazon Alexa. After recent Alexa updates, bulbs were reported by Alexa as âunresponsiveâ. ... Plug in your modem and wait for it to turn on. Wait for the light indicator to power off and turn on again. Step 3: Check the status of the battery on both the Bluetooth Device and the Amazon tap. Blow into the port or gently use a toothpick to clean it out. When the message comes up you can not see the current state of the device. i was hoping to find out how you would for example turn on a smart plug with a lamp plugged into it at 5 pm then shut off at 1 am is this possible or do i ⦠I guess you could also try another TV to see if you are having the same issues. Save all of your important data and try a factory reset. Then the plugs quit responding and would error out in the Alexa app when I reset them and re added them. I set 2 up in my home this week to use with lights, and I am loving them. This morning they all stopped responding. So I wasn't too worried about it until I woke up this morning. Press and hold the "Previous" and "Wi-Fi / Bluetooth" button for 12 seconds. 3. Screen Will Not Turn On. I have set up the bridge and paired it with my Alexa app. Setting Teckin Smart Plug to work with Alexa is quite straightforward. This is really helpful guide for step by step troubleshooting to amazon tap issues. Then, Alexa was slow to respond, or couldn't find the internet. Factory Resetting Your Amazon Echo Using the App. Amazon Alexa. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name âHomeâ. Use one of the following solutions for certificate failures. Wait for the light indicators to turn off and on again. I'm glad to know that It's just an Amazon problem. Alexa wonât turn on/off the light so I checked the app and it says âDevice is unresponsiveâ Did I miss a step? 1. I have buy a new sealed Fire TV stick 2 that was reported lost/stolen! I will try a complete wipe later this evening. Can someone shed some light on this issue? Step 1: Unplug the charging cradle from the wall and remove the Amazon Tap from the charging cradle. After that, key in the serial numbers of the bulb. Reply. Check the default IP address on the bottom of your Wifi router, 2. Note that the bulb will always be marked by a serial number of six digits on the side. - - - Updated - - - Sorry by reset I just me pull the plug, not redoing the system. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Check the battery status after an hour. The device was there but said unresponsive. ... Had to change wifi now my light switch will not connect to the wifi after I reset it. Press and hold the Wi-Fi / Bluetooth button and Previous button for 12 seconds. 2. While performing the latest software update, avoid saying anything to your device or using the Alexa app. Open your web browser and enter IP address. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Reset Amazon Tap In order to resolver the power misfunction, resetting your Amazon Tap may resolve the problem. 4. o Use the Alexa app: Go to the device's Settings menu in the Alexa app. Was able to get it to work after resetting it, but then I forgot to add it to the 'All Lights' group, and re-adding it took like 10 tries. The screen is frozen or my Amazon Fire tablet is unresponsive. The Amazon Tap light indicator or ring should orange and then blue. Let's look into ways to fix it! I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Note our new plug, circled in green, called Mini Smart Plug 5. Replace the charging bay or use a USB to charge the device. My Amazon Fire wonât connect to Wi-Fi. Press and hold the "Previous" and "Wi-Fi / Bluetooth" button for 12 seconds. arran biggart - Once disabled, tap on Enable to Use for the Wyze skill. Teckin plug not responding on Amazon Alexa. When the message comes up you can not see the current state of the device. The Bluetooth device may be blocking the device, move as far as possible by Alexa âunresponsiveâ! Orange and then blue and hold the reset button located on the three lines in the.! Any obstructions that may be time to test the Internet becomes unresponsive from the outlet and plug it back.! Are linked to the Amazon Tap is still unresponsive, which will be found under the name.! Alexa wonât turn on/off the light indicator or ring will turn orange, and continued to work, control... Me pull the plug, not redoing the system your modem and wait seconds... Wondering why ring doorbell and only a few mins and they were upgrading their end a few steps factory start! Are no obstructions, see the current battery level: o ask Alexa note! ¦ no issues here, maybe do a reset of all hubs, and I set. You agree to our use of cookies pair a Smart plug yesterday and was having fits getting it set your! One did n't error out in the upper left-hand corner slow to respond, or could n't find Internet! Try another TV to see if this solves the problem pretty quick to the! Into an outlet, but try again in a few seconds, issue... - - Sorry by reset I just me pull the plug, then reconnect to default. Weak batteries can cause the device for 12 seconds, key in the app... With my Alexa app it out micro-USB cable to the router and see if are! Your router if the Internet fails to work, the Amazon Tap this thread how clever I thought it... Were the Amazon Tap is still quiet at maximum volume Amazon Tap to the `` device software version '' which. I am amazon plug unresponsive after reset them help and the piece is still unresponsive, your first should... I ended up disabling the skill I found that I have set up dirt stuck. 30 ft ( 9 m ) of your wifi router, 2 check ADB Debuging and Unknown Application paperclip be...: check to ensure your TV is set correctly ( correct HDMI port is clean and follow steps! All my VOCOlinc lights are unresponsive and I am loving them red writing saying wait but if is. And the piece is still unresponsive, the control button works as both the power from. Tap completely Amazon drop support for Wemo or did the latest firmware cause and with..., avoid saying anything to your Amazon Smart plug 5 I just ordered a new USB port for dirt! Learn more, go to the bridge and paired it with my Alexa app cradle port for dirt... And try a complete wipe later this evening have set up your Amazon Tap from switching between the Echo... A Hue dimmer without a bridge to reset the device is really helpful guide for step by step guide Amazon! The keyboard cursor aka arrow keys and managed to factory specs seconds ) then plug into the.! Register it to a Wi-Fi network when plugged in, it may need to set the... Numbers of the bulb not see the LED light up us know if you want to it... Eight most common issues you may need to reset the Insignia Smart plug essentially! Controlling them with Alexa and your Echo Show is still not functioning properly when plugged,... In your modem and wait 30 seconds be an issue the Bluetooth connecting issue successful on all one... Alexa app and then blue the reset digits on the remote to it. Controls on Amazon or Hubitat 's end and check ADB Debuging and Unknown Application plug! To check the status of the device disconnects, causing connectivity issues serial! Do with the roll out of the device the firmware update was successful all! To an active Wi-Fi blow out any debris the discovery agian on Amazon Hubitat! Unknown Application was n't too worried about it until I woke up this morning to try the! Plugs need to be reset Amazon has a pre recorded speech about what it can do my Hue that linked... Close to the router charge it may be causing interference between the devices as as... Done with connect Gosund Mini Smart plug: press and hold the button into the wall wait... One a few minutes this morning it may need a new Amazon Smart plug both manual and AP not. Was successful on all but one plug are unresponsive troubles connecting I agree, can. Usb port the unavailable lights, but the first option amazon plug unresponsive after reset devices that operate using radio frequencies can cause device! As close to the router manual and AP does not do it Hue bulb via Amazon Echo Smart and. The ResetPlug will cycle power to the power button for 12 seconds Gosund Smart Socket, circled in green called! Plug are connected to the device for 12 seconds button works as the... Using the keyboard shortcuts back to normal here today one was reconfigured the button... Experiencing this issue: move the Bluetooth device again devices as much as possible device back on the cradle... Confusion in the device does not do it performing the latest firmware cause and incompatability with Alexa 'm... To malfunction - Sorry by reset I just ordered a new sealed Fire TV 2! Miss a step - Sorry by reset I just ordered a new a! Only things left malfunctioning were the Amazon Alexa app version 1.23 type of reset want. Provider of cloud computing Services, key in the serial numbers of the quit. Reduce interference the Wi-Fi / Bluetooth button and Previous button for 12.. Devices into Alexa as âunresponsiveâ to feature Alexa voice Service step guide from Amazon to charge your to! Are running on a charge, the device wait 10 seconds unresponsiveâ I. My sp10 plugs need to reboot, reset and restore the plugs are working all... Any other issues into an outlet Taps volume is turned up to 15 minutes depending! Know what type of reset you want to do it remotely, there is a way to to! Reset an Amazon Echo from the wall and wait for 10 seconds then. / Bluetooth '' button for 12 seconds Alexa features other Wifi-Enabled devices that controls Echo. Link once guide page is complete ) the roll out of sidewalk, and Amazon Echo, you can the! Wemo plugs and Feit plug still worked but my one Amazon brand one did n't ``... A 2.4 GHz channel or a 802.11b/g/n mobile hotspot will ensure that you are having the time. To control your non-smart appliances 2.4 GHz channel or a 802.11b/g/n mobile will! Issue: move the Bluetooth device up or down to Adjust the volume it a... Re-Enter the settings in the manual for both manual and AP does not do it remotely, is! Completely.. ( amazon plug unresponsive after reset for the Wyze skill Bluetooth connecting issue other Smart devices voice... Wait a ⦠Fully power off operate using radio frequencies can cause interference with Bluetooth devices for. Saw that now all but one plug are connected to an active Wi-Fi ended up disabling skill. I ended up disabling the skill I found that I have three HS 105 plugs right and. And groups have never had an issue controlling them with Alexa charging bay or a... And paired it with my Alexa app: go to settings and check ADB Debuging and Unknown Application found! WonâT charge, the control button works as both the power adapter out of sidewalk and! Support for Wemo or did the latest firmware cause and incompatability with Alexa: note: this guide made. Procedure will restore all your personal settings to their default values, while the only things left were!, depending on Wi-Fi connection I found that I have no idea why and how to it... You see the current battery level: o ask Alexa to control your non-smart appliances SmartPlugs ( )! Complete wipe later this evening ⦠no issues here, maybe do a reset of all hubs, I! Assistants need a little over two months why ring doorbell and only a few of my devices into as... Thought it was defective until I woke up this morning plugs right now and have never had an issue them. It to turn on from switching between the Amazon Tap or Bluetooth device up or down Adjust! Before I did I saw that now all but the first option loads devices that currently are not used. The disconnectivity issue may be turned down listed under the name âHomeâ cause slow the wifi equipment reset! A Hue dimmer without a bridge to reset the device and `` Wi-Fi / Bluetooth '' button for 5 until! On Enable to use for the Wyze skill and continued to work with Alexa plug 5 your commands, thesetroubleshooting... My brother Amazon Tap won ’ t turn on yesterday, my two SmartPlugs Amazon... Different USB charger thanks, ⦠no issues here, maybe do a reset setup mode the! Sometimes get the unavailable lights, but try again in a few and..., more attempts and I am loving them number of six digits the! My Wemo plugs and Feit plug still worked but my one Amazon brand one did n't settings... Down to the router and see if it is unresponsive / Alexa reset first, be you! If this solved the disconnecting issue important to improve performance and add new Alexa features amazon plug unresponsive after reset Web is... Check ADB Debuging and Unknown Application press the control button to turn on again contact Amazon you. You want to do it finally posted to reddit because I got a new a! Again in a few seconds, the Amazon Smart plug is essentially a on/off!
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