After two days, I saw that the payment is automatically returned to buyer without any dispute: Status: Reversed Since you refunded previously for non-delivery (at the time) the matter was considered settled at that time. Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer … If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. PayPal item not received questions. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. Ebay gave the buyer a refund. It was a Doctor Who model built to scale by Character Options. ... - Refunds will not be given for buyer's postage cost in returning item. 4 0 ... Amazon automatically went ahead and refunded them. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. Obviously if it was a lot of money that's different. Now the buyer has not send back the item and does not respond to any of my emails. _ I sent him back the item _ he refunded the item but not the return postage costs . If she pays by paypal and it is not as described she has to prove the item has been returned (ie courier with online tracking) before paypal will give her back the money. jamadaia UKBF Newcomer Free Member. I see only their ebay user name. I did not sign that the ITEM as received. Buyer received $670.00 refund for my item, refused to return item & then listed item for sale on their eBay site. Buyer says not received, opens Item not received case. The buyer may not be checking messages. Paypal was not helpful in this case. (which they did by instructing paypal to refund YOUR money). If the money was in your paypal account it will have refunded the buyer. If you have a conscience send it back. Then buyer turns around and ask for a refund. An item wasn’t paid for. I have had 2 items stolen from me this way. Rant. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. 1) I do not have the seller's emails address. Amazon refunded buyer but item was not returned. eBay & PayPal policy does not require buyer to show proof that item is returned to seller. Ebay have no legal right to make judgement (and assume the buyer is correct) but that does not stop them doing it. This is something that PayPal has always done even though it does not follow the industry standard. You could try sending a courteous note and an invoice through PayPal. If you had gotten the item back you would have been ok. if item stayed lost, well you would be out some money but that is part of doing business. The net amount returned to the buyer is $97.10. If your item is in the package, great. Rant. The item received does not match the listing description. She refused to do so, she kept the item, and paypal refunded her money. This will refund not only the amount you received, but also the PayPal fees associated with the transaction. Unsigned: Tweet This has been a nice perk that PayPal merchants have enjoyed for many years. I had multiple items in my cart and paid with paypal via ebay. An eBay buyer is not allowed to open an eBay Money Back Guarantee refund request if: A refund or reimbursement from the seller or payment provider has been received. B) If the return costs were deducted from the refund of your item, please attach the following 2 pieces of documentation: • A copy of the payment email from the merchant or PayPal, showing the initial price of the item you have returned • A copy of the refund email form the merchant or PayPal, showing the amount refunded to you. I have accepted the refund request and I am waiting for the buyer to send me the item back. I shipped priority mail medium flat rate box. The item was not received. Paypal delined to pay the buyer protection for an item I did not receive. You received the item. I have filed formal complaint, all can be documented and eBay has done nothing. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. I was refunded and the item arrived later. You can see in the refund transaction that PayPal returned the $2.90 payment fee back to the seller. Perhaps decide if the cost of the item is worth the hassle. good one wanting to pay them back--in china some people work their fingers to the bone for $5 a week---and not just a 40 hour week. I've received a refund before and then the goods have turned up. Ring up and talk to either ebay or paypal depending on which it was, and ask for their advice. The buyer received it and wanted to send it back, I agreed and refunded him right away before receiving the item (the rules of the game are pretty unclear, but after all I understand I should have never refunded the buyer before I received the item). I lost about $50 on the deal. In the note, you could let the buyer know, since he has been refunded, that if he no longer wants the item, he can return it (offer to pay return shipping) or pay the invoice for the item. It is not yours.You should send it back. However if the buyer paid you with a card or transfer from a bank account then the refund will be returned to the source of payment he used. PayPal is reinstating a controversial policy around its handling of fees in the event of a refund. The issue is unable to be resolved with the seller. Received payment through paypal and 2 days later the buyer wants a refund claiming the item is defective (which wasn’t when i sent it). I have been charged £28 listing fee from ebay. most item from china or india take over a month to send them---66 days is far too long---he must have sat on the order waiting for stock or was just slack sending it out---paypal is the way to go--and use the ebay item number as ref. I have no idea how the seller obtained the fake tracking number. Gets refunded. You can delete the video, If it isn't in the package, you have evidence to send to PayPal. If you just refunded and it was closed, then I'm not sure what you can do. Close. After this, eBay will step in. Thread Status: Not open for further replies. Since she never returned the item to me, I don't know if it was actually damaged. Suddenly, PayPal refunds have become onerous...Hopefully, the new … The minute I approved the refund, the amount was immediately deducted from my account despite the buyer not having shipped the item back to me. refunded for item then not received back!!!! Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if: You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, except for in-person PayPal QR code goods and services transactions, or It was only £4. PayPal is changing their terms, so that if you refund a buyer, they will now be keeping the 2.9% fee they charged on the original amount, in addition to the $0.30 transaction fee that they never refunded. 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